Astrica

Job Summary 

Astrica ServiceNow Technical Architects are the cornerstone of our technical delivery, bringing a deep understanding of system and software architecture to design complex, innovative, and value-driven solutions on the ServiceNow platform. They lead clients through best practices, shape technical strategies, and mentor project teams while staying ahead of platform capabilities and innovations. Astrica Architects are key contributors to project success, internal knowledge sharing, and ongoing client satisfaction. 

What you'll do: 

Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practices to create lasting value and enhanced experiences. 

Provide architectural leadership for CMDB initiatives! Deliver architectural guidance and hands-on build support for client CMDB implementations, including but not limited to writing and developing stories, testing, defect remediation, technical knowledge transfer, launch support, and hypercare activities. 

Contribute multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality. 

Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities. 

Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager. 

Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts. 

Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements. 

Lead CMDB strategy and governance discussions, including data model design, class structure alignment, CI lifecycle management, data quality, Discovery integration, and Service Mapping best practices. 

Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives. 

What you bring: 

• 6+ years of ServiceNow platform experience with a comprehensive understanding of the product suite. 

• 10+ years of related client-facing professional consulting experience, preferably with ServiceNow. 

• Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment. 

• Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories. 

• Ability to lead client-facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts. 

• Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects. 

• Strong experience designing, implementing, and supporting ServiceNow CMDB solutions, including Common Service Data Model (CSDM), Discovery, Service Mapping, Identification and Reconciliation Engine (IRE), data governance, and CMDB health initiatives. 

• Hands-on experience providing architectural and build support for CMDB implementations, including story development, testing, defect remediation, launch support, hypercare, and technical knowledge transfer activities. 

• A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features. 

• A calm, adaptable, and driven approach to both client engagements and internal efforts/teams. 

• A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people. 

Extra Awesome: 

• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development. 

• Experience with ServiceNow ITOM capabilities, including Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB data governance frameworks. 

• CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or ITBM) Suite Certifications. 

• ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, ITOM, or related CMDB-focused certifications preferred 

Why Astrica? 
At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun. 

Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.